Cancellation & Refund Policy – Hire Tempo Traveller, Lucknow
At Hire Tempo Traveller, Lucknow, we understand that travel plans can change due to unforeseen circumstances. To make your experience smooth and hassle-free, we offer a transparent and customer-friendly cancellation and refund policy for all bookings, including Tempo Traveller hire, taxi services, outstation cabs, and airport transfers.
1. Free Cancellation
- You can cancel your booking up to 24 hours before the scheduled pickup time.
- A full refund will be processed to your original payment method.
- Free cancellations ensure flexibility and peace of mind for our customers.
2. Partial Refund
- For cancellations made within 24 hours of the scheduled pickup, a 50% refund will be issued.
- This policy applies to all types of bookings — short local trips, long-distance outstation rides, and airport transfers.
- Partial refunds allow us to manage vehicle and driver allocations efficiently while still accommodating your change in plans.
3. No Refund
- No refunds will be issued for cancellations after the trip has started.
- No-shows or failure to board the vehicle at the scheduled time will be considered forfeited trips, as the vehicle and driver are already allocated for your journey.
4. Refund Processing Time
- All refunds are processed directly to the original mode of payment used during booking.
- Refunds generally reflect within 5–7 business days, depending on the bank or payment gateway.
- Customers are advised to check their payment accounts after this period and contact support in case of delays.
5. Rescheduling & Modifications
- If your plans change, you can reschedule your booking without additional charges, provided you inform us at least 12 hours before the pickup.
- Rescheduling is subject to vehicle and driver availability.
- Minor modifications like changing pickup location, drop location, or time may be allowed; these will be confirmed by our support team.
6. Emergency & Special Cases
- In case of vehicle breakdown, driver unavailability, natural events, or other unavoidable circumstances, we offer:
- Full refunds or
- Alternate vehicle arrangements
- Our 24/7 customer support team is always available to handle such emergencies and ensure minimal disruption to your travel plans.
7. Important Notes
- Refunds and cancellations are subject to the terms mentioned at the time of booking.
- Customers are requested to carefully check trip details (pickup location, timing, number of passengers, and vehicle type) before confirming bookings.
- Any dispute regarding refunds or cancellations will be handled fairly and promptly by our support team.
At Hire Tempo Traveller, Lucknow, our aim is to make your travel experience completely stress-free, safe, and enjoyable. Even if plans change unexpectedly, we ensure flexible cancellations, fair refunds, and responsive support, so you can travel with confidence.